Kleen Hub
The primary purpose of the Kleen Hub pilot was to assess the environmental impacts and potential savings of using reusable cups through PSS. To achieve this, a quantitative assessment of their system and environmental impacts, compared to a single-use scenario, and a qualitative analysis of customer interaction with the system were conducted. A functional unit was created to encompass the function that needed to be provided based on the consumption of reusable cups in a selected case café, which was then aggregated to reflect the annual cup usage.
The functional unit (FU) was 13,036 servings of hot beverages in to-go cups, corresponding to 36 servings a day for one year (365 days).
Based on data and assumptions from Kleen Hub, the cup has a technical lifespan of 200–300 uses and a return rate of 98%, corresponding to a loss rate of 2%. As these parameters are estimated to be relatively high for such a system, the assumptions have been tested through sensitivity analysis to investigate their overall impact on the results.
The reference flow to estimate the number of cups, service and operation needed to fulfil the functional unit, is estimated based on the formula for estimating reference flow in PSS (RF=(FU/NU) + (FU/NU) * LR * (NU-1)), the Kleen Hub reference flow was:
RF = (13,036/250) + (13,036/250) * (0.02) * (250-1) = 312 Kleen Hub cups.
The included processes are:
312 cups and lids produced (49g)
Washing per number of needed servings per year minus cups lost in the system = 13,036 servings – 261 lost cups = 12,775 washing
Operation per year
Waste management according to the cups returned and used 250 times, and cups disposed at the customer.
a. Recycling: 51 cups
b. Incinerated: 261 cups
All transportation is measured in kgkm
As the single-use cup cannot be reused, the total number of cups needed was the total number of servings to fulfil the FU: 13,036 single-use cups. The included process are:
One cup and lid (24 g) multiplied by the number of cups needed in reference flow 2
Transportation in kgkm
Incineration for all cups in the reference flow
The system boundary for the Kleen Hub reference flow included all lifecycle phases, including operation, capital goods and washing, excluding important parameters regarding user behaviour. Parameters such as user transportation, whether users washed the cups before returning them, or any potential rebound effects were not included. However, these parameters were explored in a user survey, where users were questioned about their behaviour based on questionnaires and on-site interviews. Some critical assumptions and system boundaries were considered, and some of these were included in the results:
Transportation: The cups are washed in the cafés as part of the existing facilities, meaning they are not transported to an external washing service. Furthermore, a key finding from the survey was that many users were first-time users, and the Kleen Hub service had not existed long enough to make general assumptions about user behaviour. Some users, however, expected to return the cups as part of their existing biking routes or by walking as they lived nearby. Therefore, added transportation during the use phase was not included, even though this is often considered a major negative impact of PSS. However, the system does not include additional transportation to and from cleaning and maintenance, as the cups are washed at the café. This is often seen as a major induced impact for PSS, but as Kleen Hub chose to use decentralised washing, their system does not include additional emissions from transportation.
Rebound effects (economy): Rebound effects from the implementation of the PSS were not included. However, two important parameters, economy and substitution rate, could influence the possibility of rebound effects. As part of a campaign to raise awareness about the reusable cup system, the café offered a 10% discount on beverages when choosing a reusable cup. The potential rebound effects of this discount were not further investigated, even though the user survey showed that the discount was a great driver for choosing the reusable cup.
Rebound effect (substitution): It was assumed that a reusable to-go cup would have a 1:1 replacement of another to-go cup, which, in this case, was considered a single-use cup. However, a possible consequence of the system is that the PPS might replace other reusable cups. This could either increase or reduce emissions: 1) if customers already own a cup but choose to use the Kleen Hub system, this will increase emissions, as the Kleen Hub cup would be an additional production of cups, or 2) reduce the need for producing other reusable cups, if the costumers would have bought a reusable cup, but now use the Kleen Hub system as an alternative to owning their own. In the user survey, 30% said they would prefer to use their own cup (to avoid returning the cup). However, they did not specify whether this would replace another reusable cup.
Return rate: The return rate was estimated based on Kleen Hub's previous system and aggregated data from four weeks of system piloting at a case café. However, asking the users to return the cup was a major barrier to using the system as they either were aware they wouldn't return it in time or already had multiple cups "stacking up" at home. A 98% return rate is considered high and might be unrealistic. Even though the rate is based on historical data, the importance of the return rate was still investigated during the pilot.
Technical lifespan/number of uses: The technical lifespan/number of uses in this assessment is based on how many times the cups can technically be used before they are worn out and need to be replaced. However, it must be assumed that with such frequent use, some cups may be lost from the system, not only because they can no longer be used technically but also for other reasons. As the technical lifespan of the products are high, this assumption is also tested to investigate the importance of this parameter.
Operation and capital goods: Operation of the system and the additional capital goods/equipment needed to operate the system is included in the assessment. This includes a tablet needed to use the system at the café and energy useage from the tablet and Kleen Hub server. As the investigation is done for one year, these emissions are added as a constant factor for one year, regardless of the number of cups.
Single use scenario: The data for the single-use scenario is based on generic data, which may contribute to uncertain results. The lid was a significant contributor to the total emissions of the reference scenario, a sensitivity analysis of the lid's weight was conducted. This is done because the weight can vary and/or because customers sometimes choose not to have a lid on their cup. These results are not included in this report.