The report begins with an introduction to the last-mile delivery landscape and provides a list of relevant terminology. It highlights the stakeholders involved in last-mile deliveries, including shippers/retailers, logistics service providers, customers/consumers/citizens, and local authorities.
The focus then shifts to Light Electric Freight Vehicles (LEFVs), defining what they are and presenting case studies showcasing their operational experiences in the field. The case studies were conducted with a diverse range of companies using LEFVs for their urban last mile deliveries.
The report also delves into the development and innovation in the last-mile delivery landscape, analysing media reports and discussing various business models in the sector. A snapshot of the last-mile market development is provided, shedding light on current trends and insights.
Sustainability considerations and the impact of innovation are emphasized, stressing that sustainable last-mile delivery goes beyond just reducing CO2 emissions. Environmental and social factors are discussed, including their effect on urban space and the socio-technical approach.
A case study of DHL Express is presented, illustrating the application of the Dynamic Capabilities approach and microfoundations for the success of e-cargo bikes in their operations.
The report identifies gaps and barriers within the last-mile delivery landscape, which include difficulties in finding staff, transitioning to electric vehicles, and the immaturity of the sector. There is also a lack of involvement from local authorities to address some of the factors that affect urban space and the implications for citizens. To overcome some of these barriers, larger players in the logistics field need to collaborate with smaller companies as well as local authorities such as city governments to implement sustainable solutions.
In conclusion, the report offers recommendations based on the findings, highlighting the importance of sustainable practices and innovation in the last-mile delivery sector to meet the evolving needs of stakeholders and enhance overall efficiency and sustainability.