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5 Use of Digital Healthcare Services

5.1 Use of healthcare services – Institution types

In question 9 respondents were asked which type of healthcare services they had been in digital contact with during the last 12 months. To ensure that response options were relevant they were tailored to the national contexts.
Multiple answers were allowed per participant; consequently, the percentage is calculated by the number of participants (N) and not the number of answers chosen, for each country.

Denmark

Freq
%
General practitioner
788
77
Hospital
432
42
Specialist doctor
252
25
Outpatient clinic
170
17
I have not been in digital contact with the healthcare services during the last 12 months
143
14
Others
43
4
Health centre
39
4
Municipal health centre
36
4
Home care
17
2
Don’t know
9
1
N
1017
 
Table 5.1.a During the last 12 months, which type of healthcare services have you been in digital contact with? (Denmark)
Figure 5.1.a During the last 12 months, which type of healthcare services have you been in digital contact with? (Denmark)

Cross tables

Table 5.1.b During the last 12 months, which type of healthcare services have you been in digital contact with? Danish answers crossed with age, gender, education level, region of residence, and need for assistance when using digital health services.
Hospi­tal
Out­patient clinic
Gene­ral practi­tioner
Special­ist doctor
Health centre
Home care
Munici­pal health centre
Other
I have not been in digital contact with the healthcare services during the last 12 months
Don't know
Age
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
18–29 years
52
5
13
1
124
12
37
4
6
1
3
0
1
0
4
0
34
3
5
0
30–39 years
61
6
18
2
125
12
42
4
11
1
2
0
6
1
7
1
18
2
3
0
40–49 years
77
8
31
3
133
13
39
4
3
0
 
3
0
12
1
28
3
 
 
50–59 years
69
7
36
4
125
12
45
4
9
1
1
0
6
1
4
0
25
2
1
0
60–69 years
72
7
30
3
127
12
39
4
5
0
5
0
10
1
7
1
18
2
 
 
70 years or more
102
10
42
4
154
15
50
5
5
0
6
1
10
1
9
1
20
2
 
 
Hosp­ital
Out­patient clinic
General practit­ioner
Special­ist doctor
Health centre
Home care
Munici­pal health centre
Other
I have not been in digital contact with the healthcare services during the last 12 months
Don't know
Gender
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Female
229
23
95
9
427
42
137
13
18
2
8
1
23
2
20
2
52
5
3
0
Male
204
20
74
7
360
35
114
11
21
2
9
1
13
1
23
2
91
9
6
1
Do not wish to share that information
 
 
1
0
1
0
1
0
 
 
 
 
 
 
 
 
 
 
 
 
Hospi­tal
Out-patient clinic
General practit-ioner
Special­ist doctor
Health centre
Home care
Munici­pal health centre
Other
I have not been in digital contact with the healthcare services during the last 12 months
Don't know
Education level
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Primary school
16
2
3
0
26
3
9
1
1
0
3
0
2
0
 
 
12
1
1
0
Secondary education (Matriculation exam etc.)
35
3
9
1
71
7
21
2
4
0
2
0
2
0
8
1
13
1
1
0
Vocational education
53
5
12
1
94
9
26
3
7
1
2
0
6
1
6
1
22
2
6
1
Short higher education (less than 3 years)
52
5
19
2
81
8
23
2
3
0
4
0
3
0
2
0
14
1
 
 
Medium-length higher education (3–4 years)
133
13
68
7
251
25
86
8
9
1
3
0
14
1
10
1
40
4
1
0
Longer higher education (over 4 years)
131
13
49
5
242
24
77
8
13
1
3
0
8
1
16
2
37
4
 
 
PhD
13
1
10
1
23
2
10
1
2
0
 
 
1
0
1
0
5
0
 
 
Hospi­tal
Out­patient clinic
General practit-ioner
Special­­ist doctor
Health centre
Home care
Munici­pal health centre
Other
I have not been in digital contact with the healthcare services during the last 12 months
Don't know
Region of residence
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Region Hovedstaden
148
15
55
5
262
26
97
10
11
1
4
0
13
1
19
2
40
4
2
0
Region Midtjylland
99
10
24
2
185
18
56
6
14
1
8
1
10
1
10
1
30
3
1
0
Region Nordjylland
32
3
12
1
65
6
20
2
4
0
 
 
2
0
4
0
24
2
1
0
Region Sjælland
75
7
36
4
110
11
44
4
4
0
2
0
5
0
7
1
16
2
3
0
Region Syddanmark
79
8
43
4
166
16
35
3
6
1
3
0
6
1
3
0
33
3
2
0
Hospi­tal
Out-patient clinic
General practit-ioner
Special­ist doctor
Health centre
Home care
Munici­­pal health centre
Other
I have not been in digital contact with the healthcare services during the last 12 months
Don't know
Need for assistance when using digital health services
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Always
2
0
2
0
7
1
2
0
 
 
1
0
 
 
 
 
4
0
 
 
Often
5
0
1
0
8
1
6
1
1
0
 
 
 
 
1
0
1
0
 
 
Sometimes
21
2
6
1
34
3
9
1
1
0
5
0
4
0
 
 
5
0
 
 
Rarely
59
6
26
3
103
10
31
3
7
1
5
0
14
1
9
1
21
2
3
0
Never
344
34
135
13
633
62
204
20
29
3
6
1
18
2
33
3
102
10
6
1
Not relevant, I do not use digital health services
 
 
 
 
1
0
 
 
 
 
 
 
 
 
 
 
10
1
 
 
Don't know/do not remember
2
0
 
 
2
0
 
 
1
0
 
 
 
 
 
 
 
 
 
 
N = 1017
 
 
 
 
 
 
 
 
 
 

Finland

Freq
%
Private healthcare service provider (including both private general practitioners and specialists)
443
44
Public sector social and health centre
387
38
Public sector hospital
319
31
Public sector outpatient clinic
288
28
I have not been in digital contact with the healthcare services during the last 12 months
163
16
Don't know
27
3
Other
23
2
Public sector home care
19
2
N
1015
 
Table 5.1.c During the last 12 months, which type of healthcare services have you been in digital contact with? (Finland)
Figure 5.1.b During the last 12 months, which type of healthcare services have you been in digital contact with? (Finland)

Cross tables

Table 5.1.d During the last 12 months, which type of healthcare services have you been in digital contact with? Finnish answers crossed with age, gender, education level, region of residence, and need for assistance when using digital health services.
 
Private healthcare service provider (including both private general practitioners and specialists)
Public sector social and health centre
Public sector hospital
Public sector outpatient clinic
Public sector home care
Other
I have not been in digital contact with the healthcare services during the last 12 months
Don't know
Age
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
18–29 years
79
8
67
7
59
6
42
4
5
0
4
0
23
2
10
1
30–39 years
91
9
64
6
54
5
48
5
 
2
0
17
2
4
0
40–49 years
87
9
44
4
44
4
39
4
4
0
6
1
19
2
9
1
50–59 years
96
9
53
5
55
5
41
4
1
0
4
0
26
3
3
0
60–69 years
51
5
75
7
57
6
51
5
1
0
3
0
31
3
 
 
70 years or more
39
4
84
8
50
5
67
7
8
1
4
0
47
5
1
0
 
Private healthcare service provider (including both private general practitioners and specialists)
Public sector social and health centre
Public sector hospital
Public sector outpatient clinic
Public sector home care
Other
I have not been in digital contact with the healthcare services during the last 12 months
Don't know
Gender
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Female
235
23
224
22
150
15
143
14
4
0
9
1
77
8
12
1
Male
205
20
154
15
163
16
137
13
15
1
13
1
85
8
14
1
Non-binary
2
0
6
1
5
0
7
1
 
 
 
 
1
0
 
 
Do not wish to share that information
1
0
3
0
1
0
1
0
 
 
1
0
 
 
1
0
 
Private healthcare service provider (including both private general practitioners and specialists)
Public sector social and health centre
Public sector hospital
Public sector outpatient clinic
Public sector home care
Other
I have not been in digital contact with the healthcare services during the last 12 months
Don't know
Education level
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Primary school
15
1
27
3
30
3
25
2
3
0
 
 
28
3
6
1
Secondary education (Matriculation exam etc.)
48
5
46
5
34
3
22
2
2
0
1
0
14
1
5
0
Vocational education
108
11
93
9
86
8
79
8
5
0
7
1
44
4
12
1
Short higher education (less than 3 years)
46
5
60
6
49
5
48
5
1
0
4
0
25
2
1
0
Medium-length higher education (3–4 years)
120
12
84
8
61
6
60
6
3
0
8
1
28
3
1
0
Longer higher education (over 4 years)
99
10
68
7
53
5
49
5
4
0
3
0
21
2
2
0
PhD
7
1
9
1
6
1
5
0
1
0
 
 
3
0
 
 
 
Private healthcare service provider (including both private general practitioners and specialists)
Public sector social and health centre
Public sector hospital
Public sector outpatient clinic
Public sector home care
Other
I have not been in digital contact with the healthcare services during the last 12 months
Don't know
Region of residence
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
South Karelia wellbeing services county
13
1
9
1
11
1
11
1
1
0
 
 
6
1
1
0
South Ostrobothnia wellbeing services county
15
1
15
1
12
1
12
1
1
0
2
0
5
0
2
0
South Savo wellbeing services county
6
1
9
1
6
1
8
1
 
0
 
 
5
0
 
 
City of Helsinki
67
7
66
7
36
4
36
4
1
0
3
0
20
2
3
0
East Uusimaa wellbeing services county
5
0
7
1
1
0
2
0
1
0
1
0
1
0
 
 
Kainuu wellbeing services county
1
0
3
0
4
0
6
1
 
 
 
 
2
0
 
 
Kanta-Häme wellbeing services county
13
1
17
2
16
2
18
2
1
0
 
 
5
0
 
 
Central Ostrobothnia wellbeing services county
3
0
3
0
3
0
1
0
 
 
 
 
 
 
1
0
Central Finland wellbeing services county
20
2
15
1
19
2
10
1
 
 
1
0
13
1
 
 
Central Uusimaa wellbeing services county
18
2
18
2
12
1
11
1
2
0
 
 
8
1
2
0
Kymenlaakso wellbeing services county
9
1
5
0
8
1
12
1
 
 
2
0
5
0
1
0
Lapland wellbeing services county
11
1
4
0
10
1
7
1
 
 
1
0
2
0
1
0
West Uusimaa wellbeing services county
45
4
25
2
20
2
21
2
 
 
1
0
11
1
1
0
Pirkanmaa wellbeing services county
46
5
33
3
31
3
27
3
1
0
4
0
13
1
2
0
Ostrobothnia wellbeing services county
7
1
7
1
12
1
4
0
1
0
 
 
4
0
 
 
North Karelia wellbeing services county
8
1
11
1
10
1
7
1
2
0
 
 
8
1
1
0
North Ostrobothnia wellbeing services county
31
3
32
3
29
3
24
2
3
0
1
0
10
1
3
0
North Savo wellbeing services county
26
3
25
2
18
2
18
2
 
 
1
0
13
1
1
0
Päijät-Häme wellbeing services county
12
1
12
1
5
0
5
0
 
 
2
0
6
1
 
 
Satakunta wellbeing services county
12
1
14
1
12
1
9
1
1
0
1
0
5
0
3
0
Vantaa and Kerava wellbeing services county
24
2
24
2
14
1
13
1
1
0
2
0
6
1
3
0
Southwest Finland wellbeing services county
51
5
33
3
30
3
26
3
3
0
1
0
15
1
2
0
 
Private healthcare service provider (including both private general practitioners and specialists)
Public sector social and health centre
Public sector hospital
Public sector outpatient clinic
Public sector home care
Other
I have not been in digital contact with the healthcare services during the last 12 months
Don't know
Need for assistance when using digital health services
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Always
5
0
3
0
5
0
6
1
1
0
 
 
5
0
 
 
Often
7
1
9
1
9
1
6
1
 
 
 
 
3
0
2
0
Sometimes
25
2
21
2
16
2
18
2
4
0
2
0
9
1
3
0
Rarely
76
7
90
9
77
8
63
6
5
0
4
0
30
3
8
1
Never
328
32
262
26
210
21
191
19
9
1
16
2
92
9
7
1
Not relevant, I do not use digital health services
 
 
2
0
1
0
3
0
 
 
 
 
19
2
2
0
Don't know/do not remember
2
0
 
 
1
0
1
0
 
 
1
0
5
0
5
0
N = 1015
 
 
 
 
 
 
 
 

Iceland

Freq
%
General practitioner
783
77
Surgeon
201
20
I have not been in digital contact with the healthcare services during the last 12 months
143
14
Hospital
134
13
Orthopaedic department
88
9
Other
49
5
Don't know
10
1
Home care
5
0
N
1013
 
Table 5.1.e During the last 12 months, which type of healthcare services have you been in digital contact with? (Iceland)
Figure 5.1.c During the last 12 months, which type of healthcare services have you been in digital contact with? (Iceland)

Cross tables

Table 5.1.f During the last 12 months, which type of healthcare services have you been in digital contact with? Icelandic answers crossed with age, gender, education level, region of residence, and need for assistance when using digital health services.
 
Hospital
Surgeon
Orthopae­dic de­partment
General practitioner
Home care
Other
I have not been in digital contact with healthcare service providers in the last 12 months
Don't know
Age
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
18–29 years
28
3
39
4
15
1
164
16
2
0
12
1
33
3
4
0
30–39 years
32
3
39
4
23
2
161
16
 
4
0
21
2
3
0
40–49 years
26
3
35
3
11
1
137
14
 
6
1
22
2
 
 
50–59 years
16
2
29
3
13
1
117
12
 
12
1
22
2
2
0
60–69 years
21
2
38
4
15
1
110
11
1
0
9
1
18
2
 
 
70 years or more
11
1
21
2
11
1
94
9
2
0
6
1
27
3
1
0
 
Hospital
Surgeon
Orthopaedic department
General practitioner
Home care
Other
I have not been in digital contact with healthcare service providers in the last 12 months
Don't know
Gender
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Female
68
7
103
10
43
4
423
42
3
0
27
3
58
6
7
1
Male
65
6
96
9
43
4
353
35
2
0
22
2
84
8
3
0
Non-binary
1
0
2
0
2
0
6
1
 
 
 
 
 
 
 
 
Do not wish to share that information
 
 
 
 
 
 
1
0
 
 
 
 
1
0
 
 
 
Hospital
Surgeon
Orthopaedic department
General practitioner
Home care
Other
I have not been in digital contact with healthcare service providers in the last 12 months
Don't know
Education level
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Primary school
18
2
10
1
5
0
60
6
1
0
7
1
22
2
3
0
Youth education
4
0
6
1
4
0
39
4
1
0
1
0
13
1
 
 
Vocational education
6
1
9
1
7
1
39
4
 
 
3
0
6
1
 
 
Master’s degree in industrial industry
4
0
8
1
4
0
35
3
 
 
3
0
11
1
2
0
Matriculation exam
18
2
24
2
8
1
112
11
1
0
11
1
13
1
3
0
Secondary education, other than Matriculation exam
11
1
21
2
9
1
66
7
 
 
3
0
18
2
 
 
Secondary education, technical school examination
5
0
7
1
4
0
28
3
 
 
1
0
7
1
 
 
Bachelor’s degree (BSc)
33
3
56
6
24
2
207
20
2
0
13
1
28
3
2
0
Master’s degree, MSc
34
3
57
6
23
2
187
18
 
 
5
0
23
2
 
 
PhD
1
0
3
0
 
 
10
1
 
 
2
0
2
0
 
 
 
Hospital
Surgeon
Orthopaedic department
General practitioner
Home care
Other
I have not been in digital contact with healthcare service providers in the last 12 months
Don't know
Region of residence
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Austurland
4
0
5
0
2
0
26
3
1
0
 
 
15
1
1
0
Höfuðborgars­væðið
83
8
143
14
66
7
542
54
2
0
30
3
67
7
4
0
Norðurland eystra
14
1
13
1
2
0
79
8
1
0
3
0
13
1
3
0
Norðurland vestra
3
0
4
0
1
0
13
1
1
0
 
 
2
0
 
 
Suðurland
7
1
12
1
4
0
56
6
 
 
6
1
13
1
 
 
Suðurnes (Previously Reykjanes)
11
1
13
1
5
0
40
4
 
 
6
1
15
1
1
0
Vestfirðir
5
0
4
0
3
0
7
1
 
 
2
0
4
0
 
 
Vesturland
7
1
7
1
5
0
20
2
 
 
2
0
14
1
1
0
 
Hospital
Surgeon
Orthopaedic department
General practitioner
Home care
Other
I have not been in digital contact with healthcare service providers in the last 12 months
Don't know
Need for assistance when using digital health services
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Always
3
0
3
0
1
0
5
0
 
 
 
 
2
0
 
 
Often
4
0
4
0
3
0
11
1
 
 
 
 
5
0
 
 
Sometimes
8
1
7
1
4
0
34
3
 
 
2
0
13
1
1
0
Rarely
14
1
23
2
12
1
82
8
3
0
10
1
19
2
2
0
Never
104
10
161
16
68
7
643
63
2
0
37
4
83
8
6
1
Not relevant, I do not use digital health services
1
0
3
0
 
 
5
0
 
 
 
 
19
2
 
 
Don't know/do not remember
 
 
 
 
 
 
3
0
 
 
 
 
2
0
1
0
N = 1013
 
 
 
 
 
 
 
 

Norway

Freq
%
General practitioner
798
79
Hospital
352
35
Outpatient clinic / District psychiatric centre
183
18
Specialist doctor
158
16
I have not been in digital contact with the healthcare services during the last 12 months
134
13
Municipal health centre
65
6
Health house
26
3
Municipal home care
22
2
Other
45
4
Don't know
11
1
N
1016
 
Table 5.1.g During the last 12 months, which type of healthcare services have you been in digital contact with? (Norway)
Figure 5.1.d During the last 12 months, which type of healthcare services have you been in digital contact with? (Norway)

Cross tables

Table 5.1.h During the last 12 months, which type of healthcare services have you been in digital contact with? Norwegian answers crossed with age, gender, education level, region of residence, and need for assistance when using digital health services.
 
Hospital
General practitio­ner
Specialist doctor
Outpatient clinic / District psychiatric centre
Health house
Municipal health centre
Municipal home care
Other
I have not been in digital contact with the healthcare services during the last 12 months
Don’t know
Age
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
18–29 years
59
6
155
15
25
2
35
3
9
1
18
2
3
0
4
0
33
3
4
0
30–39 years
51
5
134
13
24
2
31
3
3
0
10
1
3
0
10
1
23
2
2
0
40–49 years
64
6
132
13
33
3
38
4
4
0
4
0
4
0
10
1
24
2
2
0
50–59 years
63
6
140
14
34
3
32
3
3
0
14
1
7
1
5
0
22
2
1
0
60–69 years
62
6
121
12
26
3
27
3
3
0
11
1
2
0
8
1
14
1
1
0
70 years or more
53
5
116
11
16
2
20
2
4
0
8
1
3
0
8
1
18
2
1
0
 
Hospital
General practitio­ner
Specialist doctor
Outpatient clinic / District psychiatric centre
Health house
Municipal health centre
Municipal home care
Other
I have not been in digital contact with the healthcare services during the last 12 months
Don’t know
Gender
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Female
183
18
408
40
84
8
105
10
12
1
31
3
12
1
24
2
59
6
5
0
Male
167
16
388
38
73
7
76
7
13
1
34
3
10
1
21
2
74
7
6
1
Non-binary
1
0
1
0
1
0
2
0
1
0
 
 
 
 
 
 
 
 
 
 
Do not wish to share that information
1
0
1
0
 
 
 
 
 
 
 
 
 
 
 
 
1
0
 
 
 
Hospital
General practitio­ner
Specialist doctor
Outpatient clinic / District psychiatric centre
Health house
Municipal health centre
Municipal home care
Other
I have not been in digital contact with the healthcare services during the last 12 months
Don’t know
Education level
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Primary school
18
2
28
3
6
1
14
1
1
0
1
0
1
0
1
0
13
1
1
0
Secondary education (Matriculation exam etc.)
42
4
94
9
16
2
24
2
5
0
7
1
3
0
2
0
20
2
4
0
Upper secondary school - vocational subjects
39
4
87
9
13
1
22
2
4
0
10
1
2
0
1
0
17
2
1
0
Vocational training (skilled worker, craftsman)
45
4
108
11
14
1
25
2
4
0
7
1
 
0
6
1
28
3
1
0
Medium-length higher education (3–4 years)
118
12
257
25
56
6
54
5
8
1
23
2
9
1
16
2
26
3
 
 
Longer higher education (over 4 years)
83
8
212
21
49
5
39
4
4
0
17
2
7
1
18
2
29
3
3
0
PhD
7
1
12
1
4
0
5
0
 
 
 
 
 
 
1
0
1
0
1
0
 
Hospital
General practitio­ner
Specialist doctor
Outpatient clinic / District psychiatric centre
Health house
Municipal health centre
Municipal home care
Other
I have not been in digital contact with the healthcare services during the last 12 months
Don’t know
Region of residence
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Midt-Norge
54
5
107
11
18
2
27
3
5
0
6
1
4
0
10
1
24
2
2
0
Nord-Norge
34
3
61
6
11
1
18
2
1
0
15
1
2
0
3
0
18
2
 
 
Oslo
38
4
107
11
32
3
19
2
2
0
8
1
3
0
16
2
13
1
1
0
Sørlandet ink Telemark
32
3
72
7
10
1
10
1
2
0
3
0
1
0
2
0
10
1
1
0
Vestlandet
76
7
164
16
37
4
39
4
6
1
12
1
6
1
6
1
21
2
4
0
Østlandet
118
12
287
28
50
5
70
7
10
1
21
2
6
1
8
1
48
5
3
0
 
Hospital
General practitio­ner
Specialist doctor
Outpatient clinic / District psychiatric centre
Health house
Municipal health centre
Municipal home care
Other
I have not been in digital contact with the healthcare services during the last 12 months
Don’t know
Need for assistance when using digital health services
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Always
1
0
4
0
 
 
 
 
 
 
 
 
 
 
 
 
4
0
 
 
Often
2
0
5
0
 
 
1
0
1
0
 
 
 
 
 
 
2
0
 
 
Sometimes
25
2
44
4
10
1
13
1
2
0
4
0
1
0
6
1
14
1
1
0
Rarely
61
6
133
13
19
2
37
4
8
1
15
1
6
1
6
1
19
2
2
0
Never
263
26
607
60
128
13
132
13
15
1
46
5
15
1
32
3
82
8
8
1
Not relevant, I do not use digital health services
 
 
4
0
1
0
 
 
 
 
 
 
 
 
1
0
11
1
 
 
Don't know/do not remember
 
 
1
0
 
 
 
 
 
 
 
 
 
 
 
 
2
0
 
 
N = 1016
 
 
 
 
 
 
 
 
 
 

Sweden

Freq
%
General practitioner
661
65
Hospital
276
27
Outpatient clinic
267
26
Specialist doctor
193
19
I have not been in digital contact with the healthcare services during the last 12 months
185
18
Municipal home care
181
18
Other
63
6
Health centre
14
1
Don't know
13
1
N
1017
 
Table 5.1.i During the last 12 months, which type of healthcare services have you been in digital contact with? (Sweden)
Figure 5.1.e During the last 12 months, which type of healthcare services have you been in digital contact with? (Sweden)

Cross tables

Table 5.1.j During the last 12 months, which type of healthcare services have you been in digital contact with? Swedish answers crossed with age, gender, education level, region of residence, and need for assistance when using digital health services.
 
Hospital
General practitio­ner
Out­patient clinic
Specialist doctor
Health centre
Municipal home care
Other
I have not been in digital contact with the healthcare services during the last 12 months
Don’t know
Age
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
18–29 years
69
7
139
14
57
6
41
4
2
0
68
7
12
1
20
2
3
0
30–39 years
58
6
111
11
47
5
26
3
4
0
46
5
17
2
23
2
1
0
40–49 years
30
3
107
11
40
4
31
3
1
0
31
3
11
1
28
3
3
0
50–59 years
35
3
94
9
39
4
30
3
2
0
23
2
7
1
37
4
2
0
60–69 years
34
3
96
9
42
4
30
3
1
0
6
1
12
1
35
3
2
0
70 years or more
50
5
114
11
42
4
35
3
4
0
7
1
4
0
42
4
2
0
 
Hospital
General practitio­ner
Out­patient clinic
Specialist doctor
Health centre
Municipal home care
Other
I have not been in digital contact with the healthcare services during the last 12 months
Don’t know
Gender
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Female
139
14
329
32
136
13
99
10
10
1
106
10
37
4
84
8
6
1
Male
134
13
327
32
130
13
94
9
4
0
73
7
26
3
99
10
7
1
Non-binary
2
0
3
0
1
0
 
 
 
 
2
0
 
 
 
 
 
 
Do not wish to share that information
1
0
2
0
 
 
 
 
 
 
 
 
 
 
2
0
 
 
 
Hospital
General practitio­ner
Out­patient clinic
Specialist doctor
Health centre
Municipal home care
Other
I have not been in digital contact with the healthcare services during the last 12 months
Don’t know
Education level
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Elementary school
20
2
44
4
11
1
7
1
 
 
10
1
2
0
21
2
2
0
Secondary school
133
13
296
29
111
11
79
8
3
0
77
8
24
2
84
8
5
0
University/College
121
12
314
31
142
14
104
10
11
1
92
9
36
4
77
8
5
0
PhD
2
0
7
1
3
0
3
0
 
 
2
0
1
0
3
0
1
0
 
Hospital
General practitio­ner
Out­patient clinic
Specialist doctor
Health centre
Municipal home care
Other
I have not been in digital contact with the healthcare services during the last 12 months
Don’t know
Region of residence
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Blekinge
7
1
13
1
7
1
4
0
 
 
2
0
1
0
4
0
 
 
Dalarna
5
0
15
1
4
0
3
0
2
0
5
0
1
0
 
 
 
 
Gavleborg
6
1
13
1
6
1
4
0
 
 
1
0
1
0
5
0
 
 
Gotland
5
0
7
1
3
0
2
0
 
 
1
0
 
 
3
0
 
 
Halland
12
1
24
2
9
1
11
1
 
 
4
0
3
0
6
1
 
 
Jamtland
3
0
14
1
3
0
3
0
 
 
1
0
2
0
4
0
1
0
Jonkoping
9
1
22
2
9
1
6
1
 
 
3
0
1
0
3
0
 
 
Kalmar
4
0
16
2
7
1
4
0
 
 
3
0
1
0
6
1
 
 
Kronoberg
2
0
11
1
5
0
1
0
1
0
3
0
1
0
 
 
 
 
Norrbotten
10
1
18
2
4
0
2
0
1
0
3
0
1
0
4
0
 
 
Orebro
9
1
22
2
9
1
3
0
 
 
 
 
1
0
2
0
 
 
Ostergotland
18
2
32
3
19
2
6
1
 
 
7
1
5
0
9
1
2
0
Skane
32
3
91
9
33
3
23
2
 
 
18
2
8
1
22
2
3
0
Sodermanland
6
1
19
2
4
0
5
0
2
0
5
0
2
0
7
1
1
0
Stockholm
58
6
130
13
53
5
53
5
4
0
59
6
18
2
44
4
2
0
Uppsala
12
1
23
2
8
1
9
1
 
 
5
0
1
0
7
1
 
 
Varmland
12
1
25
2
13
1
7
1
 
 
9
1
1
0
12
1
 
 
Vasterbotten
6
1
17
2
7
1
2
0
 
 
2
0
2
0
8
1
 
 
Vasternorrland
8
1
15
1
9
1
7
1
 
 
5
0
2
0
3
0
1
0
Vastmanland
6
1
19
2
8
1
5
0
 
 
5
0
2
0
4
0
 
 
Vastra Gotaland
46
5
115
11
47
5
33
3
4
0
40
4
9
1
32
3
3
0
 
Hospital
General practitio­ner
Out­patient clinic
Specialist doctor
Health centre
Municipal home care
Other
I have not been in digital contact with the healthcare services during the last 12 months
Don’t know
Need for assistance when using digital health services
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Always
4
0
4
0
3
0
3
0
 
 
2
0
1
0
1
0
 
 
Often
11
1
19
2
9
1
6
1
1
0
12
1
2
0
3
0
 
 
Sometimes
12
1
41
4
13
1
12
1
1
0
13
1
1
0
9
1
 
 
Rarely
44
4
97
10
37
4
26
3
5
0
25
2
7
1
23
2
3
0
Never
204
20
493
48
204
20
144
14
7
1
129
13
52
5
132
13
10
1
Not relevant, I do not use digital health services
1
0
5
0
1
0
2
0
 
 
 
 
 
 
11
1
 
 
Don't know/do not remember
 
 
2
0
 
 
 
 
 
 
 
 
 
 
6
1
 
 
N = 1016
 
 
 
 
 
 
 
 
 

5.2 Use of healthcare services - Frequency

In question 10, the citizens were asked how often they had made use of digital healthcare services to assist with personal health issues, during the last 12 months. Table 5.2.a and Figure 5.2.a provides an overview of the participants' answers to question 10.
Table 5.2.a During the last 12 months, how often have you made use of digital healthcare services to assist you with your health issues?
Denmark
Finland
Iceland
Norway
Sweden
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
0 times
189
19
205
20
186
18
185
18
303
30
1–2 times
324
32
331
33
315
31
347
34
386
38
3–4 times
252
25
245
24
269
27
227
22
170
17
5–10 times
164
16
146
14
163
16
173
17
107
11
11–20 times
47
5
35
3
39
4
42
4
21
2
More than 20 times
18
2
25
2
16
2
15
1
18
2
Don't know
23
2
28
3
25
2
27
3
12
1
Total
1017
100
1015
100
1013
100
1016
100
1017
100
Figure 5.2.a During the last 12 months, how often have you made use of digital healthcare services to assist you with your health issues?
According to Figure 5.2.a, the majority of the population typically makes use of digital healthcare services 1–2 times (avg. 34%) or 3–4 times (avg. 23%) per year. However, on average, 15% of the citizens make use of digital healthcare services 5–10 times per year and 5% use digital healthcare services 11+ times per year. In this context, the Swedish numbers are interesting, since digital healthcare services seem to be used relatively less in Sweden compared to the other Nordic countries; for exampl
e, indicated by the fact that the response 0 times is 10 to 12 percentage points higher in Sweden compared to the other countries.

Cross tables – Denmark

Table 5.2.b During the last 12 months, how often have you made use of digital healthcare services to assist you with your health issues? Danish answers crossed with age, gender, educational level, region of residence, and need for assistance when using digital health services.
0 times
1-2 times
3-4 times
5-10 times
11-20 times
More than 20 times
Don't know
Age
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
18–29 years
46
5
54
5
35
3
26
3
11
1
3
0
5
0
30–39 years
27
3
51
5
41
4
16
2
5
0
2
0
9
1
40–49 years
36
4
59
6
32
3
29
3
8
1
3
0
5
0
50–59 years
30
3
53
5
47
5
29
3
7
1
1
0
3
0
60–69 years
23
2
49
5
45
4
28
3
6
1
2
0
 
70 years or more
27
3
58
6
52
5
36
4
10
1
7
1
1
0
0 times
1-2 times
3-4 times
5-10 times
11-20 times
More than 20 times
Don't know
Gender
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Female
67
7
161
16
143
14
90
9
30
3
9
1
12
1
Male
122
12
163
16
108
11
74
7
17
2
9
1
11
1
Do not wish to share that information
 
 
 
 
1
0
 
 
 
 
 
 
 
 
0 times
1-2 times
3-4 times
5-10 times
11-20 times
More than 20 times
Don't know
Education level
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Primary school
14
1
10
1
8
1
7
1
4
0
 
 
1
0
Secondary education (Matriculation exam etc.)
19
2
34
3
21
2
14
1
3
0
1
0
3
0
Vocational education
30
3
40
4
35
3
16
2
3
0
 
 
7
1
Short higher education (less than 3 years)
17
2
33
3
28
3
16
2
1
0
3
0
1
0
Medium-length higher education (3–4 years)
53
5
88
9
86
8
52
5
21
2
7
1
6
1
Longer higher education (over 4 years)
50
5
106
10
67
7
54
5
15
1
7
1
4
0
PhD
6
1
13
1
7
1
5
0
 
 
 
 
1
0
0 times
1-2 times
3-4 times
5-10 times
11-20 times
More than 20 times
Don't know
Region of residence
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Region Hovedstaden
56
6
101
10
79
8
59
6
13
1
8
1
8
1
Region Midtjylland
37
4
65
6
65
6
45
4
15
1
4
0
4
0
Region Nordjylland
32
3
34
3
19
2
10
1
4
0
 
 
2
0
Region Sjælland
24
2
45
4
30
3
25
2
9
1
5
0
5
0
Region Syddanmark
40
4
79
8
59
6
25
2
6
1
1
0
4
0
0 times
1-2 times
3-4 times
5-10 times
11-20 times
More than 20 times
Don't know
Need for assistance when using digital health services
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Always
4
0
2
0
2
0
 
 
2
0
1
0
 
 
Often
1
0
2
0
3
0
2
0
2
0
 
 
 
 
Sometimes
6
1
10
1
12
1
6
1
3
0
1
0
1
0
Rarely
27
3
41
4
37
4
20
2
3
0
4
0
5
0
Never
141
14
266
26
198
19
135
13
37
4
12
1
16
2
Not relevant, I do not use digital health services
10
1
1
0
 
 
 
 
 
 
 
 
 
 
Don't know/do not remember
 
 
2
0
 
 
1
0
 
 
 
 
1
0
N = 1017

Cross tables – Finland

Table 5.2.c During the last 12 months, how often have you made use of digital healthcare services to assist you with your health issues? Finnish answers crossed with age, gender, educational level, region of residence, and need for assistance when using digital health services.
0 times
1-2 times
3-4 times
5-10 times
11-20 times
More than 20 times
Don't know
Age
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
18–29 years
34
3
58
6
45
4
33
3
3
0
4
0
7
1
30–39 years
26
3
53
5
51
5
18
2
5
0
2
0
5
0
40–49 years
29
3
46
5
34
3
27
3
4
0
2
0
9
1
50–59 years
31
3
61
6
35
3
23
2
13
1
6
1
4
0
60–69 years
34
3
62
6
40
4
21
2
4
0
6
1
 
70 years or more
51
5
51
5
40
4
24
2
6
1
5
0
3
0
0 times
1-2 times
3-4 times
5-10 times
11-20 times
More than 20 times
Don't know
Gender
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Female
89
9
168
17
123
12
87
9
21
2
9
1
12
1
Male
115
11
160
16
115
11
56
6
14
1
16
2
15
1
Non-binary
1
0
2
0
4
0
3
0
 
 
 
 
 
 
Do not wish to share that information
 
 
1
0
3
0
 
 
 
 
 
 
1
0
0 times
1-2 times
3-4 times
5-10 times
11-20 times
More than 20 times
Don't know
Education level
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Primary school
36
4
22
2
17
2
10
1
2
0
1
0
4
0
Secondary education (Matriculation exam etc.)
18
2
27
3
32
3
17
2
1
0
2
0
5
0
Vocational education
57
6
91
9
66
7
32
3
10
1
11
1
11
1
Short higher education (less than 3 years)
28
3
49
5
28
3
21
2
6
1
6
1
4
0
Medium–length higher education (3–4 years)
38
4
78
8
47
5
40
4
6
1
3
0
2
0
Longer higher education (over 4 years)
24
2
59
6
51
5
24
2
10
1
 
 
2
0
PhD
4
0
5
0
4
0
2
0
 
 
2
0
 
 
0 times
1-2 times
3-4 times
5-10 times
11-20 times
More than 20 times
Don't know
Region of residence
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
South Karelia wellbeing services county
7
1
14
1
4
0
6
1
 
 
1
0
 
 
South Ostrobothnia wellbeing services county
7
1
13
1
9
1
6
1
 
 
1
0
2
0
South Savo wellbeing services county
7
1
10
1
5
0
 
 
 
 
 
 
 
 
City of Helsinki
25
2
38
4
37
4
21
2
6
1
4
0
4
0
East Uusimaa wellbeing services county
1
0
5
0
4
0
1
0
 
 
1
0
 
 
Kainuu wellbeing services county
2
0
2
0
4
0
2
0
1
0
1
0
 
 
Kanta-Häme wellbeing services county
6
1
12
1
9
1
5
0
2
0
1
0
1
0
Central Ostrobothnia wellbeing services county
 
 
5
0
2
0
1
0
 
 
 
 
1
0
Central Finland wellbeing services county
15
1
15
1
9
1
6
1
2
0
2
0
 
0
Central Uusimaa wellbeing services county
8
1
9
1
7
1
10
1
3
0
 
 
2
0
Kymenlaakso wellbeing services county
6
1
11
1
4
0
4
0
 
 
 
 
1
0
Lapland wellbeing services county
4
0
8
1
4
0
4
0
1
0
1
0
1
0
West Uusimaa wellbeing services county
11
1
23
2
18
2
17
2
1
0
1
0
2
0
Pirkanmaa wellbeing services county
15
1
22
2
22
2
19
2
5
0
5
0
1
0
Ostrobothnia wellbeing services county
3
0
8
1
5
0
3
0
1
0
 
 
 
 
North Karelia wellbeing services county
9
1
10
1
8
1
2
0
 
 
1
0
1
0
North Ostrobothnia wellbeing services county
16
2
23
2
27
3
8
1
3
0
1
0
4
0
North Savo wellbeing services county
14
1
27
3
12
1
7
1
1
0
3
0
2
0
Päijät-Häme wellbeing services county
8
1
11
1
9
1
1
0
 
 
 
 
1
0
Satakunta wellbeing services county
8
1
14
1
7
1
6
1
2
0
 
 
1
0
Vantaa and Kerava wellbeing services county
9
1
21
2
16
2
5
0
2
0
1
0
2
0
Southwest Finland wellbeing services county
24
2
30
3
23
2
12
1
5
0
1
0
2
0
0 times
1-2 times
3-4 times
5-10 times
11-20 times
More than 20 times
Don't know
Need for assistance when using digital health services
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Always
5
0
4
0
3
0
4
0
 
 
 
 
 
 
Often
4
0
4
0
6
1
4
0
1
0
1
0
1
0
Sometimes
11
1
28
3
9
1
9
1
1
0
 
 
5
0
Rarely
41
4
64
6
46
5
30
3
8
1
11
1
4
0
Never
119
12
225
22
179
18
98
10
25
2
13
1
11
1
Not relevant, I do not use digital health services
20
2
3
0
1
0
 
 
 
 
 
 
2
0
Don't know/do not remember
5
0
3
0
1
0
1
0
 
 
 
 
5
0
N = 1015

Cross tables – Iceland

Table 5.2.d During the last 12 months, how often have you made use of digital healthcare services to assist you with your health issues? Icelandic answers crossed with age, gender, educational level, region of residence, and need for assistance when using digital health services.
0 times
1-2 times
3-4 times
5-10 times
11-20 times
More than 20 times
Don't know
Age
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
18–29 years
48
5
71
7
44
4
33
3
9
1
3
0
7
1
30–39 years
31
3
77
8
45
4
29
3
8
1
2
0
3
0
40–49 years
29
3
52
5
51
5
30
3
4
0
3
0
2
0
50–59 years
24
2
47
5
41
4
32
3
5
0
2
0
5
0
60–69 years
20
2
36
4
41
4
26
3
11
1
5
0
2
0
70 years or more
34
3
32
3
47
5
13
1
2
0
1
0
6
1
0 times
1-2 times
3-4 times
5-10 times
11-20 times
More than 20 times
Don't know
Gender
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Female
86
8
160
16
121
12
104
10
27
3
11
1
16
2
Male
98
10
154
15
145
14
57
6
11
1
5
0
9
1
Non-binary
1
0
1
0
2
0
2
0
1
0
 
 
 
 
Do not wish to share that information
1
0
 
 
1
0
 
 
 
 
 
 
 
 
0 times
1-2 times
3-4 times
5-10 times
11-20 times
More than 20 times
Don't know
Education level
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Primary school
23
2
23
2
20
2
18
2
7
1
1
0
3
0
Youth education
14
1
18
2
18
2
4
0
1
0
 
 
2
0
Vocational education
9
1
15
1
12
1
8
1
1
0
4
0
 
 
Master’s degree in industrial industry
14
1
12
1
16
2
4
0
2
0
1
0
3
0
Matriculation exam
25
2
44
4
36
4
24
2
2
0
4
0
4
0
Secondary education, other than Matriculation exam
22
2
21
2
26
3
16
2
3
0
2
0
4
0
Secondary education, technical school examination
7
1
10
1
13
1
5
0
2
0
 
 
 
 
Bachelor’s degree (BSc)
36
4
94
9
66
7
41
4
9
1
1
0
6
1
Master’s degree, MSc
33
3
75
7
60
6
40
4
10
1
3
0
3
0
PhD
3
0
3
0
2
0
3
0
2
0
 
 
 
 
0 times
1-2 times
3-4 times
5-10 times
11-20 times
More than 20 times
Don't know
Region of residence
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Austurland
16
2
13
1
11
1
4
0
 
 
 
 
1
0
Höfuðborgarsvæðið
96
9
204
20
180
18
111
11
28
3
13
1
16
2
Norðurland eystra
17
2
38
4
22
2
18
2
3
0
1
0
3
0
Norðurland vestra
3
0
4
0
5
0
5
0
1
0
 
 
 
 
Suðurland
16
2
19
2
25
2
11
1
2
0
1
0
 
 
Suðurnes (Previously Reykjanes)
18
2
21
2
13
1
7
1
4
0
 
 
3
0
Vestfirðir
3
0
7
1
5
0
2
0
1
0
 
 
 
 
Vesturland
17
2
9
1
8
1
5
0
 
 
1
0
2
0
0 times
1-2 times
3-4 times
5-10 times
11-20 times
More than 20 times
Don't know
Need for assistance when using digital health services
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Always
1
0
3
0
2
0
1
0
 
 
 
 
1
0
Often
5
0
2
0
6
1
3
0
 
 
1
0
 
 
Sometimes
13
1
9
1
15
1
8
1
1
0
1
0
3
0
Rarely
28
3
38
4
31
3
17
2
1
0
3
0
3
0
Never
117
12
257
25
215
21
134
13
36
4
11
1
16
2
Not relevant, I do not use digital health services
19
2
5
0
 
 
 
 
 
 
 
 
1
0
Don't know/do not remember
3
0
1
0
 
 
 
 
1
0
 
 
1
0
N = 1013

Cross tables – Norway

Table 5.2.e During the last 12 months, how often have you made use of digital healthcare services to assist you with your health issues? Norwegian answers crossed with age, gender, educational level, region of residence, and need for assistance when using digital health services.
0 times
1-2 times
3-4 times
5-10 times
11-20 times
More than 20 times
Don't know
Age
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
18–29 years
52
5
68
7
37
4
32
3
8
1
6
1
1
0
30–39 years
30
3
67
7
27
3
32
3
9
1
5
0
4
0
40–49 years
31
3
56
6
34
3
29
3
7
1
10
1
2
0
50–59 years
29
3
55
5
54
5
29
3
4
0
2
0
3
0
60–69 years
21
2
43
4
35
3
31
3
11
1
3
0
1
0
70 years or more
22
2
58
6
40
4
20
2
3
0
1
0
4
0
0 times
1-2 times
3-4 times
5-10 times
11-20 times
More than 20 times
Don't know
Gender
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Female
81
8
151
15
115
11
101
10
26
3
21
2
12
1
Male
103
10
195
19
111
11
71
7
16
2
6
1
3
0
Non-binary
 
 
1
0
 
 
1
0
 
 
 
 
 
 
Do not wish to share that information
1
0
 
 
1
0
 
 
 
 
 
 
 
 
0 times
1-2 times
3-4 times
5-10 times
11-20 times
More than 20 times
Don't know
Education level
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Primary school
15
1
6
1
7
1
9
1
5
0
2
0
1
0
Secondary education (Matriculation exam etc.)
27
3
44
4
23
2
24
2
4
0
4
0
3
0
Upper secondary school - vocational subjects
25
2
36
4
27
3
15
1
4
0
4
0
2
0
Vocational training (skilled worker, craftsman)
36
4
48
5
36
4
18
2
3
0
2
0
2
0
Medium-length higher education (3–4 years)
40
4
110
11
71
7
58
6
15
1
5
0
6
1
Longer higher education (over 4 years)
40
4
101
10
59
6
46
5
9
1
9
1
1
0
PhD
2
0
2
0
4
0
3
0
2
0
1
0
 
 
0 times
1-2 times
3-4 times
5-10 times
11-20 times
More than 20 times
Don't know
Region of residence
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Midt-Norge
29
3
57
6
25
2
25
2
2
0
4
0
2
0
Nord-Norge
25
2
22
2
28
3
13
1
2
0
 
 
 
 
Oslo
18
2
38
4
34
3
28
3
4
0
7
1
3
0
Sørlandet ink Telemark
16
2
36
4
13
1
15
1
4
0
4
0
 
 
Vestlandet
37
4
69
7
42
4
35
3
12
1
5
0
4
0
Østlandet
60
6
125
12
85
8
57
6
18
2
7
1
6
1
0 times
1-2 times
3-4 times
5-10 times
11-20 times
More than 20 times
Don't know
Need for assistance when using digital health services
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Always
4
0
2
0
 
 
1
0
 
 
 
 
1
0
Often
3
0
 
 
2
0
2
0
 
 
 
 
 
 
Sometimes
18
2
22
2
8
1
13
1
2
0
1
0
4
0
Rarely
28
3
60
6
45
4
29
3
8
1
 
 
1
0
Never
117
12
260
26
171
17
128
13
32
3
26
3
9
1
Not relevant, I do not use digital health services
13
1
2
0
1
0
 
 
 
 
 
 
 
 
Don't know/do not remember
2
0
1
0
 
 
 
 
 
 
 
 
 
 
N = 1016

Cross tables – Sweden

Table 5.2.f During the last 12 months, how often have you made use of digital healthcare services to assist you with your health issues? Swedish answers crossed with age, gender, educational level, region of residence, and need for assistance when using digital health services.
0 times
1-2 times
3-4 times
5-10 times
11-20 times
More than 20 times
Don't know
Age
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
18–29 years
38
4
91
9
35
3
24
2
6
1
2
0
3
0
30–39 years
40
4
73
7
32
3
17
2
2
0
5
0
1
0
40–49 years
51
5
65
6
24
2
18
2
3
0
3
0
2
0
50–59 years
57
6
61
6
22
2
17
2
1
0
2
0
2
0
60–69 years
55
5
49
5
27
3
13
1
2
0
 
2
0
70 years or more
62
6
47
5
30
3
18
2
7
1
6
1
2
0
0 times
1-2 times
3-4 times
5-10 times
11-20 times
More than 20 times
Don't know
Gender
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Female
148
15
193
19
81
8
60
6
10
1
8
1
5
0
Male
152
15
191
19
89
9
44
4
10
1
10
1
7
1
Non-binary
 
 
1
0
 
 
3
0
1
0
 
 
 
 
Do not wish to share that information
3
0
1
0
 
 
 
 
 
 
 
 
 
 
0 times
1-2 times
3-4 times
5-10 times
11-20 times
More than 20 times
Don't know
Education level
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Blekinge
7
1
10
1
1
0
2
0
 
 
 
 
 
 
Dalarna
3
0
10
1
4
0
1
0
 
 
 
 
1
0
Gavleborg
9
1
11
1
4
0
 
 
 
 
 
 
 
 
Gotland
5
0
3
0
3
0
 
 
 
 
 
 
 
 
Halland
12
1
11
1
5
0
6
1
1
0
1
0
 
 
Jamtland
5
0
8
1
6
1
1
0
 
 
 
 
 
 
Jonkoping
6
1
6
1
7
1
6
1
1
0
2
0
 
 
Kalmar
7
1
12
1
4
0
 
 
1
0
 
 
 
 
Kronoberg
1
0
6
1
3
0
3
0
 
 
 
 
1
0
Norrbotten
11
1
7
1
1
0
4
0
 
 
1
0
2
0
Orebro
4
0
15
1
2
0
4
0
2
0
 
 
 
 
Ostergotland
15
1
13
1
12
1
4
0
2
0
4
0
1
0
Skane
37
4
53
5
17
2
14
1
3
0
4
0
4
0
Sodermanland
11
1
13
1
5
0
1
0
 
 
 
 
1
0
Stockholm
70
7
84
8
36
4
23
2
4
0
5
0
 
 
Uppsala
10
1
13
1
7
1
4
0
1
0
 
 
 
 
Varmland
19
2
15
1
9
1
3
0
1
0
 
 
 
 
Vasterbotten
12
1
8
1
5
0
1
0
1
0
 
 
 
 
Vasternorrland
5
0
4
0
5
0
5
0
3
0
 
 
 
 
Vastmanland
8
1
10
1
5
0
4
0
 
 
 
 
 
 
Vastra Gotaland
46
5
74
7
29
3
21
2
1
0
1
0
2
0
0 times
1-2 times
3-4 times
5-10 times
11-20 times
More than 20 times
Don't know
Need for assistance when using digital health services
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Freq
%
Always
1
0
1
0
2
0
 
 
 
 
1
0
 
 
Often
4
0
7
1
6
1
6
1
2
0
 
 
 
 
Sometimes
12
1
28
3
7
1
6
1
 
 
5
0
1
0
Rarely
40
4
62
6
26
3
14
1
1
0
1
0
2
0
Never
226
22
285
28
128
13
81
8
18
2
11
1
9
1
Not relevant, I do not use digital health services
13
1
3
0
 
 
 
 
 
 
 
 
 
 
Don't know/do not remember
7
1
 
 
1
0
 
 
 
 
 
 
 
 
N = 1016
Nordic Council of Ministers I www.norden.org/publications I pub@norden.org