5. Interpreting and assistive devices

• Choose solutions that have a high level of availability as default. Find out what forms of interpreting and assistive devices you can offer, and which suppliers provide various solutions. For example:
  • Simultaneous interpretation in multiple languages
  • Live captions
  • Sign language interpreting
  • Audio description
  • Hearing loops
  • Alternative chairs without armrests or with extra cushions
  • Quiet space in which to take breaks
  • Option of bringing a guide dog or service animal
  • Option of bringing a companion or assistant
  • Disabled parking
  • Presentations in various formats, e.g. accessible pdf, other file types, larger fonts, hard copy or in Braille
  • Special provisions for infectious diseases (COVID-19 or similar) and requirements for masks, vaccination or testing

• In the invitation to the event, provide details of accessibility and how you will deal with any needs notified in advance. For in-person events, describe the physical access, the accessibility of the rooms and the food and drink options.
• If needed, book  interpreters in good time. Send materials to them in advance so they can prepare and improve the quality of their service. For physical events, make sure that the interpreters can see the presentations and the speakers. If sign language interpreters are working, the light must be adjustable, so they are visible even when videos are shown or the lighting is dimmed.
• Always order live captions for big events and online ones. Subtitles can be manual or automatic, depending on the platform and software. They make it easier to understand what is being said, even for people with good hearing.