1.4 Future of domestic tourism in Iceland
No analysis has been made on the future of the domestic market in Iceland. Nevertheless, stakeholder interviews revealed some ideas about potential future outlooks. All stakeholders agreed that the domestic market was small, albeit important to the tourism industry, but may not have received the attention it deserved in recent years when everyone’s attention was on the booming inbound tourism. Everyone agreed that the COVID-19 pandemic has marked a turning point in how the domestic market is perceived. However, some of the stakeholders pointed out that it is still too early to predict the future since the tourist behaviour, consumption, and bookings of both inbound and domestic tourists are still not as they were before the pandemic. During the pandemic, countless inbound tourism bookings were moved from 2020 and 2021 to the year 2022. According to the stakeholders, some Icelanders willing to travel domestically during the summer of 2022, didn’t realise that due to the increase in inbound tourism, they had to book their domestic travels in advance. One of the lessons learned was that domestic tourists will need to plan further ahead than usual when booking their future holidays in Iceland. Adding to that, the stakeholders explained that weather is an important factor for the domestic market; thus, there is no way to say where domestic tourists will go until they know what the weather is like. Another factor is the exchange rate of the Icelandic krona, which greatly affects whether Icelanders travel domestically or not, and if they do, and how many outbound trips they take.
Some of the stakeholders pointed out that many segments of the domestic market are unknown. For instance, the travel behaviour, preferences, and consumption of domestic tourists in second homes or holiday homes owned by the unions is under-researched. The same goes for domestic tourists travelling to the Capital area and many other areas. The interviewees were convinced that with further knowledge about the different segments of the domestic market, it would allow further product developments to take place and better utilise opportunities. Targeting high-value tourism markets is part of the future vision for Icelandic tourism. It was pointed out that increased value would also apply to the domestic market, as well as the inbound tourism market.
As part of the Icelandic Government’s counter efforts against the impact of the pandemic, Icelanders were, like the local population in many other countries, encouraged to travel domestically. Many tourism companies offered discounts, or had special offers to attract domestic tourists that stakeholders thought unlikely to continue in the future. The stakeholders pointed out that the tourism industry learned a lot about domestic tourists, and equally, so did the residents about the industry. Looking back to the pandemic 10 years from now, we might see a shift in how the domestic market views domestic tourism. The stakeholders were certain that the pandemic had raised awareness of residents in Iceland as potential customers alongside inbound tourists. Simultaneously, the pandemic strengthened our social understanding of how the industry works, and that domestic tourists will be more open to all sorts of future possibilities and offers in tourism in Iceland. This knowledge would be important for the future. It was pointed out that the domestic market would be more important for the tourism industry in the future when it comes to climate change and potential changes in how people travel. The domestic market would also be important for sustainability in the tourism industry and destination development. However, the attention that the domestic market received during the pandemic could fade out when the tourism industry re-shifts its focus to inbound tourism. Most Icelandic tourism companies are small or micro-sized, and are likely to have their hands full with servicing international tourists. It was pointed out that in regards to residents’ satisfaction with tourism, when residents can be consumers of tourism services, they are more likely to be comfortable with tourism, which can directly impact residents’ satisfaction with tourism.
2. Main stakeholders and coordination of domestic tourism activities
The Ministry of Culture and Business Affairs’s role is to create an environment for cultural work, business, and tourism that promotes prosperity and value creation for society. The main issues that the ministry deals with are cultural issues and issues of the Icelandic language, consumer and competition issues, tourism, media, and creative industries, general business issues, and state aid. The Ministry of Culture and Business Affairs is responsible for developing tourism policy and coordinating governmental bodies’ work. The Department of Business Affairs and Tourism is the lead department, and oversees the operation and performance of the Icelandic Tourist Board.
The Icelandic Tourist Board is an independent authority under the auspice of the Ministry of Culture and Business Affairs. Its activities are regulated through the act no. 96/2018 on the Icelandic Tourist Board, and the act no. 95/2018 on Package Travel and Linked Travel Arrangements. The Icelandic Tourist Board’s responsibilities include implementing the government tourism policy, planning and support for regional development, licencing and monitoring licenced activities, data collection, processing and presentation, safety, quality, and consumer protection in tourism, and administration of the Tourist Site Protection Fund.
Six regional destination marketing offices (DMO) operate around Iceland outside the Capital area, and they are responsible for the marketing and promotion of the regions. The DMOs work for 900 tourism companies and 66 municipalities, and they are a forum for cooperation between the state, municipalities, tourism companies, and other stakeholders on tourism and the development of the region's tourism in the future. Every DMO operates their own website and social media in English and Icelandic with information on tourism in the regions. The DMOs work with The Icelandic Tourist Board on destination management plans to coordinate the development and management of tourist flows in each region, in addition to strengthening the local tourism framework. In 2021, on behalf of the Government, the Icelandic Tourist Board and the regional authorities committed to operating a special Destination Management and Marketing Offices (DMMO) in each region of Iceland. The Icelandic Tourist Board allocates, for three years, 33 million ISK to North Iceland’s and South Iceland’s DMMOs, and 22 million ISK to the other regions. In 2021, DMOs/DMMOs made three-year agreements with Business Iceland on cooperation with the international marketing of Iceland as a tourist destination.
The Icelandic Travel Industry Association (SAF) is an association of Icelandic travel and tourism companies. The purpose of the Association is to promote and protect the common interests of its member companies, and support its members in the improvement of their services and operations. To support a strong reconstruction, SAF published in 2021 a Roadmap on tourism resilience to 2025. SAF’s roadmap summarises 11 important priorities of the industry and proposals for government actions to expedite and support economic recovery and limit negative and long-term societal impacts of the pandemic. One of the priorities is to strengthen the domestic market where the government is taking targeted steps to strengthen the domestic tourism market and increase its share in the overall scope of the industry. SAF claims that a stronger domestic market has a stabilising effect, boosts employment, and increases local people's knowledge and satisfaction with the growth of the industry through the increased use of the quality of life that the industry builds in local communities throughout the country.
The Tourism Cluster Initiative is a cluster network of travel agents, tour operators, hotels, attractions and activities, restaurants, airlines, public relations, IT solutions, maintenance service, engineer service, banks, foreign exchange, law firms, educational institutions, and retail. The Tourism Cluster Initiative‘s main objective is to promote competitiveness and value creation within the Icelandic tourism industry, and to develop a co-operating forum for different stakeholders where the main focus is on linking them together and opening up for interaction between them. Their main projects are investment in tourism, responsible tourism, and regional development and networking.
The current future vision for Icelandic tourism till 2030 is that Icelandic tourism will be leading in sustainable development, and that the tourism industry is profitable and competitive in harmony with the country and its people. The focus is on profitability above tourist numbers, benefits for locals in all regions, unique experiences, quality and professionalism, and balance between conservation and utilisation. This future vision is the foundation of the government’s tourism policy-making plans for 2020-2025 and 2025-2030. Due to the pandemic, the policy has not been finalised and no action plan exists.
Interviews with stakeholders confirmed that the responsibility for the development of domestic tourism, management and marketing is at present not formally at anyone's hands. According to act no. 73/2005 on tourism administration, The Icelandic Tourist Board (ITB) was responsible for the marketing and promotion of tourism in accordance with the tourism minister's decision at any given time. From the years 1994 through 2014, ITB supervised different marketing that focused on the domestic market. However, in 2010, all marketing activities for foreign tourists were transferred from ITB to Business Iceland, leaving the domestic market behind. The law was not changed concurrently until 2018, with Act No.96/2018 regarding ITB, when marketing and promotion was removed, and is therefore no longer ITB´s responsibility. From the years 2015 through 2019, no funding was allocated to domestic marketing, but in 2020 and 2021, the minister of tourism allocated 40 million ISK to the ITB to encourage Icelanders to travel domestically and buy domestic goods and services. The project was called “Ísland, komdu með” (Iceland, come along), and was operated in consultation with the DMMOs. Online traffic was redirected to the website
www.ferdalag.is where information on the diverse services offered across the country is accessible.
Otherwise, stakeholders identified the DMMOs as possible patrons for the domestic market, and some stakeholders pointed out that it was critical to prioritise domestic tourism development better on the agenda. The domestic market has only been a small part of the projects, and no special focus has been placed on it. It was pointed out in a stakeholder interview that tourism marketing does not always have the purpose to sell; it is also an educational tool regarding Icelandic tourism.The current agreements between ITB and the DMMOs do not mention obligations towards the domestic market, and no funding is allocated to that matter.Some DMMOs, however, want to manage the domestic market, but since they have no funding to do it, they have settled with basic promotions on their website and social media.