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Contents
EVALUATION OF NORDIC ELECTRICITY RETAIL MARKETS
ABOUT THIS PUBLICATION
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Foreword
Summary
Background and mandate
Methodology and data collection
Understanding the Nordic electricity retail markets
Prevalence of challenges for consumers and retailers
Discussion and recommendations
Chapter 1: Introduction and mandate
1.1 Background
1.2 Mandate
1.3 Methodology and data collection
1.4 Definitions and abbreviations
Chapter 2: Understanding the Nordic electricity retail markets
2.1 Characteristics of the Nordic electricity retail markets
2.2 Characteristics of an efficient electricity retail market
2.3 Assessing the competitive landscape in the electricity retail market
Chapter 3: Similarities and differences between the Nordic countries
3.1 Regulatory framework and organization of the market
3.2 Competitiveness and the functioning of the market
3.3 Customer awareness and satisfaction
3.4 Prevalence of challenges for consumers and retailers
Chapter 4: Discussion and recommendations
4.1 Overview of the competition, customer awareness and satisfaction and regulatory framework
4.2 Discussions and recommendations
COUNTRY REPORTS
Chapter 5: Denmark
5.1 Regulatory framework and organization of the market
5.2 Competitiveness and the functioning of the market
5.3 Customer awareness and satisfaction
Chapter 6: Finland
6.1 Regulatory framework and organization of the market
6.2 Competitiveness and the functioning of the market
6.3 Customer awareness and satisfaction
6.4 Åland
Chapter 7: Iceland
7.1 Regulatory framework and organization of the market
7.2 Competitiveness and the functioning of the market
7.3 Customer awareness and satisfaction
Chapter 8: Norway
8.1 Regulatory framework and organization of the market
8.2 Competitiveness and the functioning of the market
8.3 Customer awareness and satisfaction
Chapter 9: Sweden
9.1 Regulatory framework and organization of the market
9.2 Competitiveness and the functioning of the market
9.3 Customer awareness and satisfaction
Appendix A: Roles and regulations in the Nordic countries