Role | Name | Responsibility |
Regulatory authority | Energy Authority (Finland) | The Energy Authority (Finnish, Energiavirasto) is the authority regulating the energy sector, covering the electricity and gas markets and networks, renewable energy, EU emissions trading, and energy efficiency domains. The role and mandate of the Energy Authority is dictated by the Energy Authority Act and includes the tasks to regulate, monitor and improve the functioning of electricity markets. The Energy Authority maintains the comparison tool Sahkonhinta.fi. |
Consumer and competition authority | Kilpailu- ja kuluttajavirasto, KKV | The Finnish Competition and Consumer Authority’s (FCCA) role is to ensure the efficient functioning of the market to benefit the national economy and consumers. The tasks of the FCCA are given in the Act on FCCA, including a proactive role in initiating activities regarding developing competitiveness, dismantling anti-competitive practices, and developing consumer policies. In addition, it is tasked to monitor competitiveness based on the Competition Act, to organize studies within its domains, and to organize consumer guidance, as well as a separate role as Consumer Ombudsman. The Consumer Ombudsman role is focused on monitoring marketing activities and contractual matters related to consumers. |
Alternative dispute resolution body (Consumer) | Consumer Disputes Board | The Consumer Disputes Board is the alternative dispute resolution (ADR) body for consumer matters in Finland. The board consists of independent experts offering a free-of-charge resolution alternative to court proceedings in matters related to all consumer goods and services. |
Alternative dispute resolution body (Non-Household) | Energy Market Disputes Board | The Energy Market Disputes Board is an alternative dispute resolution body in matters between an energy company and a non-consumer end-customer, established in 2023. The board is governed by the Energy Market Disputes Board Act that came into force at the beginning of September 2023, which gave the mandate to provide resolution recommendations in the limited context of rights and responsibilities, as well as contractual matters defined in the Electricity Market Act. |
Industry organization for electricity retailers | Finnish Energy | A special interest representing a wide range of companies in the energy sector in Finland, including energy producers, distributors, electricity retailers, and service providers. |
Industry organization for electricity retailers | Kuluttajaliitto | Kuluttajaliitto is a general consumer association advocating for consumer rights and offering support services to consumers. |
Role | Name | Description |
Regulatory authority | Ålands Energimyndighet | The national regulatory authority of Åland oversees the energy market in Åland. |
Consumer authority and competition authority | Statens Ämbetsverk på Åland | Consumer and competition matters in Åland are supervised by the General Government Agency of Åland. |
Ombudssmyndigheten | Åland has its own ombudsman, ombudsmanmyndighet. The ombudsman supports consumers through advice and activities to secure customer interests. | |
Alternative dispute resolution body | Konsumettvistenämnden Consumer Dispute Board | The Consumer Disputes Board is the ADR body in Åland. The Government of Åland nominates the members of the board. |
Industry organization for electricity retailers | N/A | Suppliers can be members of Finnish industry organisations. |
Transmission system operator | Kraftnät Åland | Åland’s independent TSO handling transmission system and balancing services in Åland. |