Digital inclusion is crucial in the Nordic countries, which are among the most digitalised nations in Europe. Many aspects of life require digital skills, ranging from job and educational opportunities to accessing healthcare and communicating with authorities, banks, and schools. Maja Bryntesson from the research centre Nordregio presented the initial results of a new research project on the digital inclusion of migrant women.
– Foreign-born women, particularly those who are newly arrived and have refugee backgrounds, limited proficiency in the national language, and lower socio-economic or educational backgrounds, have been identified as one of the groups facing challenges and at risk of digital exclusion in the Nordics.
The research project aims to understand the barriers preventing full digital inclusion and identify practices that enable access and engagement in digital society.
– NGOs play a crucial role in digital inclusion due to their direct contact with target groups, their function as a bridge between these groups and the public sector, and their knowledge and access to the communities they serve.
Maja Bryntesson also notes that NGOs face several challenges, including irregular funding, social stigma, a lack of volunteers, insufficient strategic focus, and inadequate financial support from policymakers.
The results of the research project also highlight the main barriers to digital inclusion. Language is one such barrier, particularly regarding understanding the national technical and bureaucratic terminology.
– There are also challenges related to skills and knowledge. The group we are focusing on is complex, and their levels of knowledge vary. Some are complete beginners and need help using a computer or e-mail, while others possess basic knowledge and want to develop further. This knowledge also includes understanding society and being able to navigate websites and digital public services.
To strengthen digital literacy, NGOs offer various types of support, such as courses and programmes, IT cafés, meeting places, mentorship, individual sessions, and digital ambassadors.
Another barrier is trust. People need to trust the technology and the system, as well as themselves. Designing the support initiatives with the participants and tailoring the materials to the group are seen as effective approaches by the NGOs. It is also important to identify the conditions that enable the group to participate, such as offering childcare and creating safe spaces for participation, for example, by organising groups with women from similar backgrounds.
– Crucial to the process is that participants develop confidence in themselves and their ability to succeed. This is a form of digital empowerment, Maja Bryntesson concludes.
Read more: