The concept of human-centredness is frequently used within strategies and expectations in the field of digitalisation. But what does it really mean, and what does putting humans at the centre entail? We aim to highlight different perspectives of these questions and reflect on the various components of human-centredness.
What does it mean for the public sector to be human-centric? There are many expectations in this area from international organisations, as well as from Nordic and Baltic countries, where initiatives are underway clearly aimed at achieving a human-centric public sector.
In this report, we reflect on the concept from three different dimensions: governance, public services and innovation. We consider how these dimensions are interconnected and the challenges involved. What role does politics play in promoting human-centric governance? How can and should priorities be set from a human-centric perspective? What are the limits and possibilities for public administration to work in a human-centric way? Our aim is not to provide ready-made answers but to encourage questions and discussions – alongside decision-makers, practitioners, researchers, and others with an interest in the topic.
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