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TemaNord 2025:554
A small step for digitalisation, a giant leap for humanity?
Reflections on human-centredness in the public sector
A SMALL STEP FOR DIGITALISATION, A GIANT LEAP FOR HUMANITY?
About this publication
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Nordic DigiGov Lab
Introduction
Human-centric – One word, many meanings
Human-centric AI
A human-centric digitalisation policy?
Examples of strategies
Examples of public service portals
Examples of organisational collaboration and the law
Examples of funding
Three dimensions of a human-centric public sector
Dimension I – Human-centric governance
Dimension II – Human-centric public services
Dimension III – Innovation and reform
Human beings and the public sector – Final thoughts
Questions for further discussion